Improving Employee Effectiveness
The best way of improving employee effectiveness is to train them.
Challenge to effectively train people:
1. Training requires Time – which is a non-stock, highly priced asset.
2. People who have skills and knowledge – do not have NON-BILLABLE TIME.
What are some of the Learning Factors that determine speed and level of Learning?
o Primary/ Pre-requisite Knowledge: Learning is faster when the learner has the pre-requisite knowledge. This ensures that every learning moment – gives a sense of challenge and achievement at the same time.
o Aptitude of learner: The personal ability of a learner to bridge the gap between what is presented and what needs to be understood. Persons with higher aptitude, persist longer in a class when they are feeling lost, because they ask intelligent questions to themselves and keep the focus going.
o Quality of Instruction: The training content can be broken down into learning units where each unit takes the learner ahead – so that new content is presented in small incremental steps.
Content can be created using
a. Visual [V- seeing], b. Auditory [A- hearing] and c. Kinesthetic [K- touch/practice/hands on] modes.
Tests at the end of each unit can be used to get feedback of how well the content is serving the purpose.
In a company, all employees cannot be selected with the same level of primary knowledge. Aptitude of all employees also cannot be same.
The Quality of Instruction is however totally under control. Training material can be organized into well-defined training units to improve employee productivity. [irrespective of Aptitude or Level of Pre-requisite knowledge].
Using Information Technology:
Technology frameworks broadly classified under Learning Management Systems can reduce the time spent by the EXPERT on training others and also help in creating different learning units based on the Primary method of Learning – VAK.